CITIZEN'S CHARTER

Service Description:School library is very important in the attainment of the objectives of education. Its main faction is to make instructional materials available and accessible to teachers and learners in order to develop positive reading study habits and develop the ability to use the materials efficiency and effectively as tools for learning.

Name of School	ILAT NATIONAL HIGH SCHOOL
Classification	Simple
Type of Transacion	G2C-Government to Citizen
Who may avail:	Learners, Teaching and Non-Teaching Personnel
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Library Card- 1 Original Copy 2. School Identification Card- 1 Original 3. Borrower's Card- 1 Original Copy	School Library Client School Library
AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide the Log Book	None	5 minutes	School Library Hub Coordinator
2.1 Receive and check library card and the name logged in	None	5 Minutes	School Library Hub Coordinator
3.1 Check the card catalog to look for the books he/she would like to borrow and request for the books to borrow	None	5 minutes	School Library Hub Coordinator
4.1 Receive and check borrower's card and clip it with the library card of the borrower then issue the book	None	5 Minutes	School Library Hub Coordinator
5.1 Remind the borrows of the rules on returning of books	None	5 minutes	School Library Hub Coordinator
6.1 Check the borrowed books, sign the borrower's card and return the library card of the borrower.	None	5 minutes	School Library Hub Coordinator
TOTAL		35 Minutes

Service Description: Requesting for students' DepEd forms for any legal purpose from the school they are enrolled at or graduated from starts with proper filling out of a request slip which is then forwarded to the clerk in the records section. Securing the legality of the purpose indicated is done by the school clerk and is followed by the preparation of the document needed for the provision of the requested DepEd form. Once the form is printed, it shall be forwarded to the office of the guidance counselor and of the school principal for signing and dry sealing. These services are offered free of charge. In case there is a need for documentary stamp, the requestor shall provide the stamp to the clerk in charge of records section.

Office or Division	School
Classification	Simple
Type of Transacion	G2B-Government to Business Entity
Who may avail:	All Former Sudents of the School
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request Slip	At the Guidance Office
CLIENT STEPS	AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request for: a. Diploma b. Report Card c. List of Graduated d. School Certification e. Form 137/SF 10 (For Employment and Record Purposes) f. Requirements for CAV purposes
	1.1. Issuance of Request Slip 1.2. Check the filled-up request slip	Free of Charge	2 Minutes	Guidance Designate
	1.3. Accomplish the request slip 1.4. Checked the filled up request slip		2 Minutes	Guidance Designate
	1.5. Wait while the requested form is being process 1.6. Check if the applicant/ client is in the list of student /graduates. 1.7. Encode the requested document, review, and affix signature to the required document.		10 Minutes	Guidance Designate/Teacher/School Principal
	1.8. Get the requested document/s. 1.9. Affix the dry seal and documentary stamp then release the document		3 Minutes	Guidance Designate/Teacher/School Principal
TOTAL		17 Minutes

Service Description:In consonance with DepEd Order No. 66, s. 2007, all eligible Teacher 1 & Teacher II may apply for promotion. He/She must have at least a Very Satisfactory Performance Rating for the last three (3) rating periods prior to application.

Office or Division	Schools
Classification	Simple
Type of Transacion	G2G-Government to Government
Who may avail:	Teaching Personnel
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Copies of performance ratings for the last three years (3 rating periods) Certification of experience/s related to the position to be filled Certified xerox copy of outstanding accomplishments *Outstanding Employee Award *Innovations *Publication/Authorship *Consultancy/Resource Speaker in Trainings/Seminars Certified xerox copy of transcript of records Certificate of trainings in education Certificate of Specialized Training Certificate of Participation as Chairperson/Co-Chair in technical /planning committee	Teacher Applicant
CLIENTS STEPS	AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. File application for the position with the accompanying supporting documents	1.1 Receive, stamp, and check the completeness of the submitted documents	None	5 minutes	School Head
	1.2 Prepare a list of applicants for the vacant position	N/A	1 Minute
	1.3 Conduct preliminary evaluation of the qualification of the applicant	None	1 Day	School Screening Committee
2. Attend the scheduled date and place for open ranking	2.1 Conduct an open ranking of the applicant	None	1 Day	School Screening Committee
3. Receive copy of the result of the evaluation of the submitted papers.	3.1 The School Screening Committee shall inform the applicants on the status of evaluation of their supporting documents	None	30 minutes	School Screening Committee
4. Receive notification on the submission of pertinent papers to SDO	Submit the School Ranking to the Division Sub-Ranking Committee for further evaluation	None	10 minutes	School Head
TOTAL		2 Days and 46 Minutes

Service Description:All permanent teachers who are actually teaching, with regular teaching load and are qualified for the entry requirements may apply for promotion thru ERF.

Office or Division	Schools
Classification	Simple
Type of Transacion	G2G-Government to Government
Who may avail:	Teacher II & III, Special Education Teacher II & III	School Principal, Master Teacher, Head Teacher
CHECKLIST OF REQUIREMENTS	• Recommendation/Indorsement from the School Head or Immediate Supervisor • Updated Service Record • Approved Equivalent Record Form (ERF) 1 copy • Duly Authenticated Transcript of Records for Masteral/ Doctoral Program (by the CHED) • Copy of the latest PSIPOP where the item is reflected	• Recommendation/Indorsement from the School Head or Immediate Supervisor • Updated Service Record • Approved ERF (for HT only) • Duly Authenticated TOR for Masteral/ Doctoral Program (by the CHED) • Approved Comparative Assessment for the current Year • School Form 7 (SF7) for the current year • Duly authenticated copy of certificates of attendance (Basic Training Course for School • Heads from NEAP (for Principal applicant only) • List of Teachers per subject area with respective plantilla item number (for secondary) • Performance rating from the effectivity of the latest appointment • 2 years IPCR if Outstanding for 2 consecutive years • 3 years IPCR if Very Satisfactory for 3 consecutive years • Copy of the latest PSIPOP where the item is reflected
WHERE TO SECURE		APPLICANT
CLIENTS STEPS	AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. File application for the position with the accompanying supporting documents	1.1 Receive, stamp, and check the completeness of the submitted documents	None	5 minutes	School Head
	1.2.Examine the application letter and its supporting documents for their completeness and veracity.	None	10 Minute	School Head
	1.3Conduct preliminary evaluation of the qualification of the applicant	None	1 Day	School Head
	1.4 Prepare recommendation / endorsement letter of the qualified teacher	None	20 Minutes	School Head
2. Receive notification that the result was forwarded to SDO and wait for the result of ERF Application.	2.1. Endorse the pertinent papers of teachers for re-evaluation for ERF	None	1 Day	School Head
TOTAL		2 Days and 35 Minutes

Service Description:This process aims to ensure the smooth and efficient requesting and releasing of learners’ school records without inconveniencing the learners and parents.

Office or Division	Schools
Classification	Simple
Type of Transacion	G2C-Government to Citizen
Who may avail:	All Learners / Transacting Public
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Request slip – 1 copy	School
2. Valid Identification Card – 1 original copy and 1 photocopy 3. Authorization Letter–1 original copy for Authorized Personnel	Requesting Personnel
CLIENTS STEPS	AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Legibly fill up the requisition slip form	1.1. Provide client the requisition slip form	None	5 minutes	School Guidance Coordinator
	1.2. Receive and check the completeness of the form. Then search the requested document	None	10 Minutes	School Guidance Coordinator
	1.3. Print or photocopy the requested documents	None	10 Minutes	School Guidance Coordinator
	1.4. Once the documents are obtained, Guidance Coordinator and School Head will review and verify the document and certify true copy	None	15 Minutes	School Guidance Coordinator / School Head
2. Sign the logbook and receive the requested document	2.1 Release the document and ensure client signed the logbook upon receipt	None	10 minutes	Client / School Guidance Coordinator
TOTAL		50 Minutes

Service Description:Enrolment and admission cover the strategic and operational management for activities and services related to the successful recruitment and enrollment of students through the institution. Moreover, there are grade level enrollment chairpersons for primary point of contact for students in processing admissions and registration related documents such as report card and birth certificate. The said key persons and other school personnel answer questions in person, via the internet, email or by phone regarding school policies and procedures related to admissions, and registration services. The said services which are done via online or through physical appointments are offered free of charge.

Office or Division	Schools
Classification	Simple
Type of Transacion	G2C-Government to Citizen
Who may avail:	• Incoming Grade 7 • Transferees • Balik Aral
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
• Birth Certificate • Report Card	• Previous School • Previous Adviser
CLIENTS STEPS	AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Incoming Grade 7 , Transferee, Balik Aral	1.1. For Digital Enrolment 1.1.a. Contact the number provided by the school you intend to enroll 1.1.b.Fill up the MLESF Online link 1.2. For Physical Enrolment 1.2.a. Fill up the enrolment form provided by the school 1.2.b. Other option: Secure Modified Learner Enrolment and Survey Form (MLESF) from the Focal Person in the barangay.	Free of Charge	5 - 10 minutes	School Enrolment Focal Person
2. Incoming Grade 8 to Grade 10	1.1. For Digital Enrolment 2.1.a. Contact the previous adviser for enrolment procedures. 2.1.b. Fill up the MLESF Online link 1.2. For Physical Enrolment 2.2.a Secure enrolment form the Security Guard of the school then fill up the Modified Learner Enrolment and Survey Form (MLESF) 2.2.b. Other option: Secure Modified Learner Enrolment and Survey Form (MLESF) from the Focal Person in the barangay.	Free of Charge	5 - 10 minutes	School Enrolment Focal Person
TOTAL		20 Minutes